Dear Pet Parent,
I wanted to update you on the status of our business and what you can expect moving forward. As I write this update, we're still open and shipping nationwide from our Midwest warehouse.
We're closely monitoring the COVID-19 situation. As a small family-owned business, we are extremely agile and can adapt in a moment's notice. We're committed to carefully analyzing the most current data from trusted sources and official public health guidance. Regardless of the circumstances, our #1 priority is the health and safety of your family (dogs included!) and our team. We continue to utilize the most stringent of sanitizing protocols in our facility and have proactively doubled our scheduled sanitization and cleaning as an added precaution. Additionally, our team is making use of daily temperature checks upon entry, masks, staggered shifts, and preventative distancing.
We will do our very best to remain open and servicing our customers as long as we can do it safely for all parties involved and within the confines of local and federal laws.
Q: Are you still open?
A: Yes, as of right now, it's full steam ahead!
Q: Are shipments delayed?
A: No, as of right now, we are shipping normally.
Q: Do you sell anything made in China?
A: No. We don't sell any consumable products from China. Our products are sourced from the safest and most trusted suppliers in the US, South America, Canada, New Zealand, etc. The country of origin can be found on every product page.
I wish you all the best. We consider each of you part of our Pack and hope that we can all get through this together as soon as possible. Please don't hesitate to contact us if you have any other additional inquiries.