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Return & Exchange Policy

Because of our high standards and focus on quality, we stand behind every single dog product that we sell. We only sell products that pass our stringent QA testing and that are healthy and safe enough for us to give to our own dogs and cats. In the unlikely case that you are unsatisfied with your purchase, you may return any item for refund or exchange by following the guide below.

100% Satisfaction Guaranteed

We understand that there may be times where you decide to return merchandise. That is the reason why we implemented our Satisfaction Guarantee which allows our customers to shop with confidence! Our guarantee allows you to return any purchases that meet our requirements. Additionally, you can rest assured that we will never charge you any sort of restocking or repackaging fee, making your return process as straightforward and easy as possible.

To Be Eligible for Return/Exchange

  • You must contact us to receive the RMA # and return address prior to sending anything back
  • You must notify us of your intent to return/exchange within 7 days of you receiving the product
  • The product must be in the same condition in which you received it with no visible damage
  • If applicable, the product must be unopened in the original packaging or shrink-wrap

Nonreturnable Products

  • Damaged goods unrelated to manufacturing/quality defects
  • Used goods
  • Products that have undergone ordinary wear and tear
  • Downloadable digital content
  • Re-packaged products

Steps to Return/Exchange

1. Verify that your product meets all of the requirements above to be eligible
2. Contact us via live chat, message, email, or phone to request your unique RMA # and our return address
3. Clearly indicate your RMA # on your return and ship back the item(s) using a trackable service
4. Once received and inspected, we will reimburse the purchase amount

Other Stipulations and Specifics

  • Returns will be credited to the credit card or Paypal account used for the original purchase
  • If you received free shipping on your original order, the outbound shipping fee will be deducted from your refund amount to compensate for the cost we incurred initially
  • If you received a free promotional item with your purchase and it is not returned as well, the total value of the free item will be deducted from the refund. For example, if you purchase a dog bone and receive a free bully stick dog treat as part of a promotion, the total value of the bully stick will be subtracted from the refund if the dog bone is returned without it.
  • If you purchased a discount bundle and only part of the bundle is returned to us, the discount that you received will be voided. This means that we will subtract the discount amount from the return. For example, if you received a $20 discount by purchasing a bundle pack of all of our different kinds of natural dog bones, that $20 in savings will be deducted from your refund if all of the dog bones are not returned.
  • Return shipping fees are covered by the customer unless return is due to manufacturing/quality issues
  • Returned items must be received within 2 weeks of you notifying us of a return

Why Buy From Pawstruck

Why Buy From Pawstruck | Video

A Message From Our Founder

Hi, I'm Kyle, founder of Pawstruck. When my dog, Tyson, was a puppy, I noticed a disturbing trend when buying him treats from pet stores. The ingredient lists were gibberish. Artificial ingredients were in everything, and the scientific jargon was overwhelming. Butylated hydroxytoluene, ascorbyl palmitate, ethoxyquin…huh???

I scoured the Internet to find reasonably priced, natural treats and chews, but they weren't available. That frustration became my inspiration for creating Pawstruck.

Now Tyson and I provide pets across the USA with healthy, high-quality, and affordable treats, chews, food and more! I'm so grateful for the canines, felines, and humans who support our philosophies and business. If you haven't already, I hope you'll shop with us and join the Pawstruck Pack!

Pawstruck Founder & CEO Signature

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What People Are Saying About Pawstruck...

- Addison in Newport Beach, CA

"You guys are the BEST! Bully Sticks, Cow Ears, & Bones are my Australian Shepherd's absolute favorite, but they're so darn pricey in stores. Yours are way cheaper, longer lasting, and the quality is way better than what I've seen. I'll be a lifelong customer. My pup says thank you!"

- Addison in Newport Beach, CA
- Noreen in New Bern, NC

"Received your package. Thanks for the variety of products! I'm very impressed with their obvious quality. We have a rescue beagle who spent the 1st year of her life in a shelter and was adopted by an abusive family. We are working on her, she did seem to like the hoof I gave her!"

- Noreen in New Bern, NC
- Mary & Peter in Houston, TX

"I appreciate the care you all have put into making high quality bully sticks. Peter and I feel safe to let Oliver enjoy your bully sticks! Thanks so much! Oliver is still loving all the goodies you sent him. He just finished the circle bully stick ten minutes ago and he is so happy."

- Mary & Peter in Houston, TX
- Kim in Seattle, WA

"I'm raising four big dogs with strong chew drives. I've found the best prices on bully sticks and other all-natural chews on Pawstruck.com. The braided bully sticks are insane. I swear my dogs' eyes doubled in size when they saw them for the first time. Give 'em a try!"

- Kim in Seattle, WA

Help your pet take a selfie with their Pawstruck products. Email photos to selfies@pawstruck.com or enter here for your chance to win!

  • Lily the Boxer & her antler dog chew
  • Charlie the Vizsla opening his Pawstruck box
  • Mia the Dachshund & her straight bully stick
  • Taco Cat posing with his Redbarn Canned Cat Food
  • Two Boxer siblings sharing their Straight Bully Sticks
  • Roscoe chewing his Cheese & Bacon Filled Bone
  • Golden Retriever Loving her Braided Bully Sticks
  • Tyson the Boxer waiting eagerly for his Ruff Relief Balm
  • Theo the Pug loves his Filled Esophagus Treat
  • Luna the Pitbull goes crazy for her 24 inch bully stick
  • Lab pup patiently posing with her box of Cow Ears
  • AJ the Frenchie going bonkers for his Bully Stick Variety Pack

Quality Your Pet Deserves. Prices You Can Afford.™

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