We stand behind every single product that we sell. We only sell products that we give to our own pups.
Our 100% Satisfaction Guarantee
Sometimes your pup won't love their new treats & chews as much as you had hoped—that’s why we implemented our Satisfaction Guarantee. We want you to shop with confidence!
Our guarantee means you can return any new, unused product that didn't work out within 30 days! Don’t worry, we won’t ever charge a restocking or repackaging fee.
Steps to Return
- Contact us to receive the RMA # and start the return process.
Once you have your RMA #, send your return back to this address including your RMA # inside the package:
Pawstruck Returns, 2805 9th St. Great Bend, KS 67530
- The product must be in new and unused condition, just like your pup received it.
- Once received and inspected, the cost of the product will be refunded back to you.
The Fine Paw-print
- Once we receive your return, it'll be credited back to the original form of payment. It may take 3-5 business days for you to see the refund reflected on your account.
- If you received a free promotional item with your purchase and it isn't returned, the total value of the free item will be deducted from the refund.
- For many of our products, we offer a discounted price for buying in bulk/larger quantities. (For example, the per piece price of buying 20 cow ears would be less than the per piece price of 10 cow ears). If you received a bulk or quantity discount and only a partial return was made, the discount that you received will be voided. This means that we will subtract the discount amount from the return.
*Please don't hesitate to reach out with any additional questions. You can contact us using this link.