Frequently Barked Questions (F.B.Q)
How Do I Contact Customer Service?
We would love to bark with you! Feel free to give us a call (1-800-715-4955), reach out via live chat, or send us a message (firstname.lastname@example.org), we'd love to hear from you!
What Are Your Customer Service Hours?
Our pack is available Monday-Friday from 9 am to 5 pm PST. If we are unable to respond right away, we will get back to you as soon as possible!
How Can I Check The Status of My Pup’s Order?
Sign in to YOUR ACCOUNT›› and from there, you'll be able to see what the status is of your order. If that is giving you a ruff time let us know, we'd be happy to help you out!
How Much Is Shipping?
Orders of $99 and over ship for FREE!* Any orders under $99 ships for a flat shipping rate of $7.
*For more information, please view our SHIPPING AND DELIVERY POLICIES ››
What Service Do You Use To Ship My Pup’s Order?
We use USPS or FedEx to deliver your package, whichever is more efficient.
Do You Ship Outside the United States?
We love our pack that lives outside the US, however, we are currently unable to offer international shipping. Our pack is working on being able to ship to pack members all over the world! Want to be the first to know when that happens? SEND US A MESSAGE ›› and we will let you know first!
What is Your Return Paw-licy?
We have a 100% Satisfaction Guarantee! If you have any questions or concerns, feel free to contact us.
OUR GUARANTEE ››
What is Your Privacy Paw-licy?
Your pack’s privacy is our priority! We take all the necessary precautions to keep your information safe.