Shipping & Delivery
We know how important shipping is when it comes to placing orders. Both price and shipping times are important. That's why we've streamlined our order process to minimize the shipping time and cost when ordering your pup’s products from us!
Shipping Paw-licies & Rates
- Orders are processed in about 1-3 business days of your purchase (our shipping team, the Broadway cast of Cats, who work with us during their off-season are pretty quick and normally get those out much faster!)
- All packages are shipped from our Kansas warehouse.
- You can expect to see your package 2-7 business days after your order is shipped. (If you live in AK, HI or have an APO/AFO that may take longer)
- We currently don't ship to Puerto Rico. Sorry!
- Once shipped, we will send carrier and tracking information via email to you and your pup!
- Shipping is a flat rate charge of $7.00 or FREE for orders over $99*
- At this time we do not offer expedited shipping. (Our pack is working on this!)
If the subtotal of your order is above $99 you will automatically see your shipping fee waived upon checkout.* An extra Bully Stick or two may qualify you for the free shipping, and what pup wouldn't appreciate a few extra natural dog chews!
*Free shipping promotions are for the contiguous US with physical street addresses. Additional charges may apply for PO Boxes, HI, AK, APO/FPO, Guam, US Virgin Islands and other areas outside the contiguous 48 states. Please contact us if you have any questions about this.
We love our pack that lives outside the US, however, we are currently unable to offer international shipping. Our pack is working on being able to ship to pack members all over the world! Want to be the first to know when that happens? Send us a message and we will let you know first!