Auto-Ship FAQ

 Orange, yellow, and green boxes with text: SAVE 5% on every order with Auto-ship. Subscribe and save!

Set your own delivery schedule. Save 5% FOREVER. Reschedule or cancel anytime.

We know life is busy— we also know keeping your furry friend's treats, chews, and food on hand is important to you. We've made it easy to keep your pup's treat shelf stocked with our auto-ship subscriptions!

Signing up is easy!

  1. Visit your favorite product page,
  2. Choose the quantity you'd like delivered and click on the auto-ship box.
  3. Select your delivery interval from the drop down menu.
  4. Add to cart and follow our regular checkout process. 

The same products, when you want them, more convenient than ever before. No need to call or go online to place an order every time you run out of healthy treats or chews. 

Benefits of auto-ship Subscriptions:

  • You are only charged when your subscription renews.
  • Set your deliveries for any internal you want— from once a week to once year!
  • You are in charge! Change the amount of product shipped or time between shipments at any time before your order has shipped.
  • No contract, you can cancel at any time or put it on hold for any amount of time.
  • Locks in your pricing with an additional 5% off

We created our Pawstruck subscription program to reward our loyal customers with an added discount and a more convenient way to keep the treats coming! 

Want a custom pack size or having trouble setting up your order? Give us a call and we’ll be happy to set your subscription up for you! Call us at 1-800-715-4955 and our customer service team will make sure you’re taken care of.

NOTE: Auto-ship discounts cannot be combined with other discounts or promo codes.

Frequently Asked Questions

How do I set up an account?

Setting up an account is easy! You can do it online by selecting the products you would like to order, then select the Subscribe and Save option along with the time interval you would like it shipped. You then just complete your order as normal. After you checkout, your order will automatically renew in the future based on the schedule you selected.

Video demonstrating how to set up an auto-ship account

You can set it up yourself or by giving us a call at 1-800-715-4955 Monday-Friday 9am - 5pm (PST) and we would be happy to assist you on creating your auto-ship subscription! 

When will my credit card be charged?

Your card will only be charged the day the order is renewed.

How often will the subscription come?

You can set up your delivery for just about any time interval that works for you. Ranging from 1 week to 16 weeks. After you checkout, your order will automatically renew in the future based on the schedule you selected. 

Can I change the delivery date?

You can change the delivery date any time before the order is placed by going on to your account online or giving us a call at 1-800-715-4955

What if I still have product left over from a previous shipment and do not need my next order?

You can extend the time between orders as long as the order has not yet shipped. Simply sign on to your account and change the upcoming delivery date to better fit your pup’s needs.

Is there a cancellation fee?

There is absolutely no contract for the auto-ship subscriptions. We created it solely with your convenience in mind, so there is absolutely no cancellation fee!

Is there a cancellation time cut off?

You will be sent a notification email of your upcoming shipment five days before it is processed. You can cancel, hold or adjust your order at any time before it is shipped.

Will my pricing change?

Barring some extreme product price changes on our end, your price is locked in with your continuous 5% discount as long as you keep your subscription going.

What if I need to put it on hold?

No problem! Life happens, whatever the reason may be you are free to put your subscription on hold as long as you need.

Don't need your order this month but want to continue getting it after that? You can choose to skip single shipments without canceling your order or putting it on hold.

You can do so by logging onto your online account or giving us a call at 1-800-715-4955.

Can I change which product is shipped?

Yes! Maybe your precious pooch is a little tired of their bully sticks and wants to mix it up with the cow ears, no problem! You can add or substitute products any time before your next shipment by going online or we can assist you. Just drop us a line at 1-800-715-4955 or

Can I have multiple products on auto-ship?

Sure! Who are we to stop your furry friend from receiving ALL of their favorite treats, chews or food. You can add as many products to your auto-ship subscription as you would like.

How will I know when my order is on its way?

We will send you an email 5 days before the order is set to process. Once the order has shipped we will send you another email with the tracking information.

Your order automatically renews based on the schedule you selected when you first checked out (or, if you've made changes since then, based on the schedule you set in your account). After renewal your subscription order goes through our same shipment process as any other order.

Want to check on your subscription? In addition to logging into your account, you can also reach out to us at, call us at 1-800-715-4955 or Pawstruck live-chat on the site Monday-Friday 9am-5pm PST.


Don’t Take Our Word For It!