We know what a busy life you have— we also know keeping your furry friend's treats, chews, and food on hand is important to you. We want to make your life easier and that's why we created our auto-ship option!
Signing up is easy! Just visit your favorite product page, choose the quantity you want, and click on the autoship check box. Select your delivery interval from the drop down box, then add to cart. Check out is the same simple process as always.
The same products, the same way, only simplified and even more convenient. No need to call in or go online to place the order every time. Set it up to fit your personalized needs!
Benefits of auto-ship Subscriptions:
- You are only charged when your subscription renews.
- Set your deliveries for any internal you want— from one week to one year!
- You are in charge! Change the amount of product shipped or time between shipments at any time before your order has shipped.
- No contract, you can cancel at any time or put it on hold for any amount of time.
- Locks in your pricing with an additional 5% off
We created our Pawstruck subscription program to reward our loyal customers with an added discount and a more convenient way to keep the treats coming! You can even set up subscriptions on dog food and cat food, so you’ll never have to worry about not having a can or roll of food ready at mealtime.
Want a custom pack size or having trouble setting up your order? Give us a call and we’ll be happy to set your subscription up for you! Call us at 1-800-715-4955 and our customer service team will make sure you’re taken care of.
Frequently Asked Questions
- How do I set up an account?
- When will my credit card be charged?
- How often will the subscription come?
- Can I change the delivery date?
- What if I still have product left over from a previous shipment?
- Is there a cancellation fee?
- Is there a cancellation time cut off?
- Will my pricing change?
- What if I need to put it on hold?
- Can I change which product is shipped?
- Can I have multiple products on auto-ship?
- How will I know when my order is on it’s way?
Setting up an account is easy! You can do it online by selecting the products you would like to order, then select the Subscribe and Save option along with the time interval you would like it shipped. You then just complete your order as normal. After you checkout, your order will automatically renew in the future based on the schedule you selected.
You can set it up yourself or by giving us a call at 1-800-715-4955 Monday-Friday 9am - 5pm (PST) and we would be happy to assist you on creating your auto-ship subscription!
Your card will only be charged the day the order is renewed.
You can set up your delivery for just about any time interval that works for you. Ranging from 1 week to 16 weeks. After you checkout, your order will automatically renew in the future based on the schedule you selected.
You can change the delivery date any time before the order is placed by going on to your account online or giving us a call at 1-800-715-4955
You can extend the time between orders as long as the order has not yet shipped. Simply sign on to your account and change the upcoming delivery date to better fit your pup’s needs.
There is absolutely no contract for the auto-ship subscriptions. We created it solely with your convenience in mind, so there is absolutely no cancellation fee!
You will be sent a notification email of your upcoming shipment five days before it is processed. You can cancel, hold or adjust your order at any time before it is shipped.
Barring some extreme product price changes on our end, your price is locked in with your continuous 5% discount as long as you keep your subscription going.
No problem! Life happens, whatever the reason may be you are free to put your subscription on hold as long as you need.
You can do so by logging onto your online account or giving us a call at 1-800-715-4955.
Can I change which product is shipped?
Yes! Maybe your precious pooch is a little tired of their bully sticks and wants to mix it up with the cow ears, no problem! You can add or substitute products any time before your next shipment by going online or we can assist you. Just drop us a line at 1-800-715-4955 or firstname.lastname@example.org
Sure! Who are we to stop your furry friend from receiving ALL of their favorite treats, chews or food. You can add as many products to your auto-ship subscription as you would like.
We will send you an email 5 days before the order is set to process. Once the order has shipped we will send you another email with the tracking information.
Your order automatically renews based on the schedule you selected when you first checked out (or, if you've made changes since then, based on the schedule you set in your account). After renewal your subscription order goes through our same shipment process as any other order.
Want to check on your subscription? In addition to logging into your account, you can also reach out to us at email@example.com, call us at 1-800-715-4955 or Pawstruck live-chat on the site Monday-Friday 9am-5pm PST.
Don’t Take Our Word For It!