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Frequently Asked Questions

We've done our best to compile the most commonly asked questions on to this page for your convenience. Our goal is to be transparent and to make you feel as comfortable as possible when doing business with us. If you have any additional questions or concerns that are not addressed here, feel free to visit our contact us page, and we'll get back to you as soon as possible

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How Can I Contact Customer Service?

Feel free to call, email or live chat with us anytime you have a question or concern. We'd love to hear from you! View our Contact Us page for more information.

What Are Your Customer Service Hours?

Our team is generally available Monday-Friday from 9am to 5pm PST. If we are unable to respond right away, we will get back to you as soon as possible!

How Can I Check The Status of My Order?

It's simple! All you have to do is sign in to your account, and from there, you'll be able to see what the status is of your order. If you have any difficulties, we'd be happy to help you out. Just give us a call.

How Much Is Shipping?

Orders of $99 and over ship for FREE! Anything under $99 ships for a flat rate of $7 per order.
For more information, please view our Shipping & Delivery Policies.

What Service Do You Use To Ship My Order?

We will either use USPS, UPS, or FedEx to deliver your package depending on the size and weight of your order. We select the service that will deliver your products the fastest!

Do You Ship Outside the United States?

Not quite yet! We are currently investigating possible options to offer international shipping and will be sure to let everyone know when we officially launch the new service.

Do You Ship To P.O. Boxes?

Unfortunately, we are unable to offer shipping to P.O. Boxes at this point in time.

What is Your Return Policy?

We stand by our 100% Satisfaction Guarantee! If you have any questions or concerns, feel free to contact us.
For more information, please view our Return Policy page.

What is Your Privacy Policy?

Your privacy is our priority! We take all the necessary precautions to keep your information safe.
For more information, please view our Privacy Policy page.

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Why Buy From Pawstruck

Why Buy From Pawstruck | Video

A Message From Our Founder

Hi, I'm Kyle, founder of Pawstruck. When my dog, Tyson, was a puppy, I noticed a disturbing trend when buying him treats from pet stores. The ingredient lists were gibberish. Artificial ingredients were in everything, and the scientific jargon was overwhelming. Butylated hydroxytoluene, ascorbyl palmitate, ethoxyquin…huh???

I scoured the Internet to find reasonably priced, natural treats and chews, but they weren't available. That frustration became my inspiration for creating Pawstruck.

Now Tyson and I provide pets across the USA with healthy, high-quality, and affordable treats, chews, food and more! I'm so grateful for the canines, felines, and humans who support our philosophies and business. If you haven't already, I hope you'll shop with us and join the Pawstruck Pack!

Pawstruck Founder & CEO Signature

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FREE Shipping Orders $99+

What People Are Saying About Pawstruck...

- Adison in Newport Beach, CA

"You guys are the BEST! Bully Sticks, Cow Ears, & Bones are my Australian Shepherd's absolute favorite, but they're so darn pricey in stores. Yours are way cheaper, longer lasting, and the quality is way better than what I've seen. I'll be a lifelong customer. My pup says thank you!"

- Adison in Newport Beach, CA
- Noreen in New Bern, NC

"Received your package. Thanks for the variety of products! I'm very impressed with their obvious quality. We have a rescue beagle who spent the 1st year of her life in a shelter and was adopted by an abusive family. We are working on her, she did seem to like the hoof I gave her!"

- Noreen in New Bern, NC
- Mary & Peter in Houston, TX

"I appreciate the care you all have put into making high quality bully sticks. Peter and I feel safe to let Oliver enjoy your bully sticks! Thanks so much! Oliver is still loving all the goodies you sent him. He just finished the circle bully stick ten minutes ago and he is so happy."

- Mary & Peter in Houston, TX
- Kim in Seattle, WA

"I'm raising four big dogs with strong chew drives. I've found the best prices on bully sticks and other all-natural chews on The braided bully sticks are insane. I swear my dogs' eyes doubled in size when they saw them for the first time. Give 'em a try!"

- Kim in Seattle, WA

Help your pet take a selfie with their Pawstruck products. Email photos to or enter here for your chance to win!

  • Lily the Boxer & her antler dog chew
  • Charlie the Vizsla opening his Pawstruck box
  • Mia the Dachshund & her straight bully stick
  • Taco Cat posing with his Redbarn Canned Cat Food
  • Two Boxer siblings sharing their Straight Bully Sticks
  • Roscoe chewing his Cheese & Bacon Filled Bone
  • Golden Retriever Loving her Braided Bully Sticks
  • Tyson the Boxer waiting eagerly for his Ruff Relief Balm
  • Theo the Pug loves his Filled Esophagus Treat
  • Luna the Pitbull goes crazy for her 24 inch bully stick
  • Lab pup patiently posing with her box of Cow Ears
  • AJ the Frenchie going bonkers for his Bully Stick Variety Pack

Quality Your Pet Deserves. Prices You Can Afford.™

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